Interactive help for Hesk settings

 

» Fields in ticket list

Choose what fields you wish to have displayed in HESK ticket list.

Note that any custom fields need to be saved first before they appear in this list.

If no fields are selected, the Tracking ID field will be selected automatically.

At least one of these three fields must be shown: ID, Tracking ID, Subject

 

Close window

 

 

 

 

Date format in list of tickets

Select how you would like date columns (submitted, updated) in ticket list show information.

Setting Result Example
HESK Style HH:mm if updated today
Yesterday if updated yesterday
DD MMM YY if updated before yesterday
14:35
Yesterday
26 Sep 14
Date and time YYYY-MM-DD
HH:mm:ss
2014-09-26
14:35:12
Short descriptive number + abbreviated time 1w2d (1 week 2 days)
30s (30 seconds)
2d6h (2 days 6 hours)

 

Close window